Our stitching is used to create our signature texture and add visual excitement to our work, it is strong but not intended to hold our pieces together. We use traditional jewelry-making techniques such as soldering to secure our pieces. Every piece is made with thoughtful attention to detail and durability to wear and love for years to come. Learn more about our process HERE.
Please check our Events page for an upcoming event near you.
Additionally, our designs are available in several beautiful boutique stores around the country. Click here to explore our listing of retail partners that carry our collections.
If you can’t shop in person but would like help deciding which piece is best for you, or if you can’t decide between several different pieces, we’re happy to set up a virtual call to help. Contact Us here.
We'll email you the expected shipping date once we receive your order. USPS Priority Mail is our preferred carrier, and most orders deliver within 2-5 days of purchase. If you need something quickly, Contact Us so we can arrange for expedited shipping.
For security reasons, we use plain outer packaging that does not reveal the contents of your package. Inside, your jewelry will be securely enclosed in an elegant box. Wherever possible, we ship your purchases in gently used recycled shipping boxes to help protect the environment.
Please contact us for special delivery arrangements if you wish to make your order a surprise. We generally ship USPS Priority Mail but can arrange UPS or expedited delivery.
Your confidence and trust are our priority. We work hard to protect your privacy and will never spam, abuse, or sell your personal information. Your contact information allows us to communicate with you about your purchase, including your order confirmation, shipping, and tracking updates.
Some of our pieces are made-to-order, and the process takes about 5-10 days to make, stitch and ship your beautiful jewelry. When you receive a backorder email, you can be confident that we’ll begin to create your jewelry in a timely manner. We will keep you informed of any potential delays, but we promise to ship your jewelry ASAP so you can enjoy it!
When you’re ready to check out, simply let us know that your order is a gift in the notes section. In addition, if you’d like us to include a handwritten message to the recipient, you can also add that to the notes, and we’ll take care of it!
We always want our customers to have a seamless experience. If you receive an order confirmation email and notice an error, please email info@sschwartzjewelry.com as soon as possible so we can verify the information and make the necessary changes!
With our Wishlist feature, you can bookmark your favorite items and come back to purchase them later or share them with someone shopping for you! Find out about creating a wishlist (link).
Yes! You can purchase a gift card here. We’re happy to mail it gift wrapped, or we can send a digital gift card. Be sure to click ‘yes’ for gift wrap when checking out. If this gift card is for you, we agree that you’re worth it!
Yes! You can use your gift card online. You can also use your gift card at a show if it’s not a benefit for a charitable organization.
Argentium Silver
We primarily use Argentium silver because it is tarnish-resistant and has a brighter white finish than white gold, sterling silver, and platinum. It’s also hypoallergenic for most people.
Sterling Silver
We use some sterling silver in small amounts for clasps and sometimes chains. Sterling silver contains 92.5% silver and 7.5% other metals such as copper.
Oxidized Silver
We apply a patina to some of our designs to create a blackish gray color that contrasts beautifully with gold and bright silver. The effect is known as oxidized silver.
Fine Silver
We use fine silver wire for much of our stitching. Fine silver is 99.9% pure silver and has virtually no alloys.
Bi-Metal
A layer of 22k gold is bonded with sterling silver to form a sheet of precious metal with 22k gold on one side and sterling silver on the other side. The gold will not wear off or chip away.
22k Solid Gold Wire
For our designs with gold stitching, we primarily use 22k, which is 91.7% gold. Occasionally we’ll use 18k gold for stitching, but not often.
Pearls
Most of the pieces in our Pearl Collection incorporate Chinese Freshwater Baroque pearls and Tahitian pearls, which vary from light to dark gray.
We offer three different sizes of bracelets/cuffs - Small, Medium, and Large.
Use the measurements below for guidance:
Small = 6" interior circumference
Medium = 6.5" interior circumference
Large - 7" interior circumference
If you need help finding the right size, CONTACT US. We'll be happy to get specific measurements to ensure a perfect fit without being too tight or loose.
Because we primarily use tarnish-resistant materials, caring for your Suzanne Schwartz Jewelry is easy.
Oxidized or Bright Sterling Silver, Argentium, and Gold
To clean your jewelry, lightly wash with cool soapy water. Allow to air dry, or dry with a soft, non-abrasive cloth like a cotton t-shirt. Do not use a polishing cloth on your jewelry.
Non-Oxidized Metal: Use a soft toothbrush and gently wash with cool soapy water.
Oxidized Silver: Do not use any type of brush on oxidized (darkened) metal. Wash in ONLY cool soapy water (not warm or hot) using your fingers. Gently dry to avoid water spots.
Argentium Silver, Fine Silver, and Gold: These metals are highly tarnish resistant and require little maintenance. Just wear and enjoy them!
Tip: We love Dawn dishwashing liquid for cleaning all of your jewelry. It’s safe for pearls too!
Please do not sleep, shower, or swim while wearing your jewelry.
Like all jewelry, pearls can accumulate body oils or dirt over time from normal day-to-day wear.
Wash your pearl jewelry with gentle soap and water. Allow to air dry, or dry with a soft, non-abrasive cloth like a cotton t-shirt.
Tip: We love Dawn dishwashing liquid for cleaning all of your jewelry. It’s safe for pearls too!
Avoid tangling the strands: Hold the necklace in front of you before putting it on, so it lays correctly around your neck.
Storage: When not wearing your multi-strand necklace, store it with both sides fastened with the clasp to ensure the chains do not tangle.
Travel: When traveling, roll your multi-strand necklace in tissue paper and gently place it inside the pouch.
Please do not sleep, shower, or swim while wearing your jewelry.
We do not recommend that you sleep in your jewelry. However, if you find it comfortable to sleep in it, do so at your discretion.
We recommend removing your jewelry when swimming in chlorine, the ocean, or showering. Hot water and chlorine can interact with the oxidized finish.
Returns
We want you to be delighted with your purchase, but in case something doesn't quite suit you, we accept returns and exchanges within seven days of receipt. All items must be in the original condition as shipped from our studio. The customer is responsible for shipping charges, including delivery confirmation and insurance. Please get in touch with us before returning any merchandise. Safely return your item for return shipping in the packaging it arrived in or the equivalent. Insure and track the package. If an item is not received, we won't be able to make the exchange or refund.Please note that one-of-a-kind and commissioned pieces are not eligible for return and any item received as a gift may only be exchanged. Email us at info@sschwartzjewelry.com to discuss your return/exchange.
Refunds
Once your item has been received, we will contact you to let you know it has arrived and will refund the original form of payment or send a piece you have selected for exchange. Refunds are processed in 1 to 2 days. Please remember that it can take some time for your bank or credit card company to process and post the refund. Damages and issues Please inspect your order upon arrival and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
Warranty & Repairs
We stand behind our work. If you notice a problem upon receiving your jewelry, be sure to get in touch with us immediately. Our workmanship and quality are essential to us. If something occurs to your jewelry related to the workmanship, please get in touch with us immediately so we can take care of it. Jewelry requires care and maintenance; please read our FAQ section or contact us to help you take care of your jewelry.
Please contact us before returning any merchandise. Safely return your item for return shipping, in the packaging it arrived in or the equivalent. Insure and track the package. If an item is not recieved we won't be able to make the exchange or refund.
